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FAQ

How long does the product take to arrive?

Expect 4 to 6 weeks for delivery. Possibly longer if you don't live in North America.

What happens if my order has not arrived after 2 months?

You should contact us at rainsales@raintribute.com. We would be most happy to help you sort out any difficulties in your order.

What name appears on my credit statement?

Your credit card will appear as ANNERINPRO, which refers to Annerin Productions. Annerin Productions is Rain - A Tribute to the Beatles's management company. Please go here for more information about Annerin Productions.

What Payment Gateway do you use?

Annerin Productions uses PayPal for all store bought items. For more information on PayPal go here. After you confirm your order, you will be transfered to PayPal. There you can either pay without signing up, or you can sign up with PayPal. If you already have a PayPal account, you can login and pay through your PayPal account. After payment has been made, you will recieve payment confirmation from PayPal.

Who do you use for Shipping?

Shipping is done through the US Postal Service If you have questions regarding shipping, please contact us at rainsales@raintribute.com.

1-3 CDs or 1 T-shirt $4.85 in North America
2-3 T-shirts $10.20 - $12 in North America
1-3 CDs or 1 T-shirt Canada Post $10 Internationally
2-3 T-shirts $15 in North America
Larger orders Contact us for a quote

Where do the orders ship from?

All orders ship from Los Angeles, California.

Will I be charged any duty or brokerage fees when I receive my package?

Depending on the laws of each individual country regarding imports, you may be charged duty and/or brokerage fees. Orders under $200 shipped to Canada should be exempt from duties, however because of changing laws, this may change in the future.

What kind of taxes do you charge on the orders?

All orders are charged 8.1% California tax.

What happens if I have an order discrepancy?

You can contact us at rainsales@raintribute.com

What happens if my order is damaged in shipping?

You must contact us immediately after you have received your product and it is damaged. Orders not reported to us after 7 days of arrival to you will not be recognized as a legitimate claim. You should contact us at rainsales@raintribute.com if your order has been damaged. You should send us your PayPal receipt to the above email, when making your claim.

You will also have to ship the item back to us at your expense to receive any refund. Because of the value of items sold, we cannot incur extra return costs. We take every precaution to pack your item as securely as possible. You may be able to receive a refund for your shipping from Fedex directly.

 






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